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MyCubanCigar.com has a dedicated customer service team, available from 9am to 6pm (GMT +8), 5 days a week (Monday to Friday).
Email: contact@MyCubanCigar.com
For returning merchandise, please send to:
Supernet Enterprises Ltd.
P.O. Box No.60246
Tsat Tsz Mui Post Office Hong Kong HOW TO PLACE AN ORDER
YOUR ORDER
Order Confirmation
Changing or Canceling an Order
SHOPPING WITH CONFIDENCE
MyCubanCigar.com 30-day money back guarantee
How to make a return
Privacy and security
Warranty
PAYMENT INFORMATION
Payment methods and options
Duties
SHIPPING
Policies
HumidipakTM Shipping
Tracking your order
OTHER INFORMATION
Trademarks
Disclaimer
Security
Cookies
GETTING IN TOUCH WITH US
Contacting MyCubanCigar.com
Send us your suggestions
HOW TO PLACE AN ORDER |
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Step 1. Add an item to your shopping cart by clicking one of the "Add" buttons on the item's product detail page.
Step 2. When you proceed to checkout you will be shown your shopping cart for review. Click on "checkout."
Step 3. Follow the instructions as you proceed through the steps until your order has been confirmed. You'll know this when we say thank you.
Step 4. You will receive two e-mails following the placement of your order. The first will confirm again that your order was received; the second will confirm that your order was shipped and billed.
If this is your first time placing an order, you will have to register first.
Your credit card will not be charged automatically when your order is placed. It will only be done when your order is processed and ready to be shipped.
YOUR ORDER |
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- Order Confirmation
- Changing or Canceling an Order
Order Confirmation
You will receive two e-mails following the placement of your order:
1. the first confirms that your order was received
2. the second confirms the shipment and the billing
Shipment information will appear approximately 24 hours after an order is placed (during week days)
If you have not received the first email instantly after the placement of your order, please email us: contact@MyCubanCigar.com
Changing or Canceling an Order
You may cancel any item from your order, provided that it has not yet entered the shipping process. Simply e-mail us: contact@MyCubanCigar.com
Please keep in mind that orders usually enter this process within just a few hours of placing your order.
SHOPPING WITH CONFIDENCE |
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- MyCubanCigar.com 30-day money back guarantee
- How to make a return
- Privacy and security
- Warranty
MyCubanCigar 30-day Money Back Guarantee
We proudly stand behind the quality brand names that we sell. If for any reason you are dissatisfied with any item you receive, we will gladly take it back and refund you the original purchase price, for 30 days after you receive your order.
In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase.
How to make a return
It takes approximately 1 week to process your return once we received it at our warehouse.
Please note that customers are responsible for postage on returned merchandise. The replacement item will be shipped to you at no additional shipping charge if you choose this action.
When returning, please:
1. Place it in its original packaging.
2. Place packaged item(s) in a suitable shipping container.
Privacy and Security
MyCubanCigar.com is committed to protect your privacy. We will not sell, rent, or distribute your name, email address or other identifiable information to any third party without your consent. For more information on our privacy policy, click here.
Protecting your order information is one of our highest priorities. MyCubanCigar.com makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology, an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer and AOL's browser so that your personal information cannot be read as the information travels over the Internet. Shopping and buying online with your credit card is actually statistically more secure than using it in a department store. Click here to learn more about our security protections.
Warranty
All our accessories are covered by the manufacturer warranty. In case of troubles, you can contact us and we will be more then happy to assist you or contact directly the manufacturer (contact information is provided with each item you purchased).
PAYMENT INFORMATION |
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- Payment Methods and Options
- Duties
Payment Methods and Options
We accept:
Credit Card
We accept VISA, MasterCard, American Express and JCB credit card.
Payment method for orders deliver to China. Alipay is an account-based system that allows everyone with an email address securely send and receive online payments using their credit card or bank account. To make a payment through Alipay, you first need to open an account with Alipay. Please visit Alipay official website for detailed information.
Step 1.
Transfer payment in USD to the following bank account.
Name of Beneficiary: Supernet Enterprises HK Ltd.
Name of Bank: ABN AMRO Bank (Swift Code: ABNAHKHH)
Address of Bank: 38/F Cheung Kong Centre, 2 Queen's Road Central, Hong Kong
Account No.: 008 784 6844057
Step 2.
Please specify the order number on each transfer. Order number is available on the Order Confirmation email that we sent you. This remark helps us to confirm receipt of your deposit more efficiently.
Step 3.
Send us the transfer receipt with the order number as an email subject to billing@mycubancigar.com or by fax to +852 2116 1903. By fax, please also put down your name and user name, i.e. your email address.
Step 4.
Waiting for fund to be validated.
Order will be dispatched when payment is confirm received. It will take 1-3 business days or longer for some countries. You will receive an Order Processed email when the order is dispatched.
Should you require further assistance, please contact our Customer Service Team at contact@mycubancigar.com.
Duties
Products to be sent to you is duty not paid, therefore you should be responsible for introducing tobacco products to your country of residence.
SHIPPING |
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- Policies
- HumidipakTM Shipping
- Tracking Your Order
Policies
MyCubanCigar.com is pleased to introduce an one price policy, the prices of the products available on our website are the amounts to be billed. "What You See is What You Get".
We offer free express delivery (2 to 5 working days) for all order above US$80 and others will be shipped with registered air post (10 to 14 days). No hidden charges.
HumidipakTM Shipping
HumidipakTM is a revolutionary breakthrough in humidity control for packaging. It's the first natural, non-electronic humidity control devise in the world that will add or deplete moisture as needed to maintain a specific and constant level of humidity. This system has stability over a broad range of temperatures, maintaining an optimal humidity-controlled environment. The HumidipakTM is designed to fit virtually any type of container or package. Their advanced patented technology is natural and humidifies your containers with pure water vapor-there are no messy chemicals or activation needed. It's completely maintenance-free.
To guarantee freshness, boxes of cigars are shipped air-tight and loose cigars and samplers are shipped utilizing the HumidipakTM humidification system.
HumidipakTM technology has revolutionized the cigar industry when it comes to portable, constant humidity cigar storage. Simgle stick cigar orders include one HumidipakTM. It will keep cigars in the same condition as an electronic humidor, 70% humidity. Just add one HumidipakTM to your small humidor and your cigars will stay in perfect, factory-fresh condition. Each package lasts 6 month's.
Tracking Your Order
If you are interested in finding out the status of your order or want to track your shipment, please visit "Your Account" or contact our Customer Service Team at contact@MyCubanCigar.com.
OTHER INFORMATION |
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- Trademarks
- Disclaimer
- Security
- Cookies
Trademarks
All trademarks are proprietary to MyCubanCigar.com or other respective owners that have granted the right to us such Marks.
Disclaimer
- MyCubanCigar.com cannot be held responsible for inadvertent errors with respect to information concerning the ordered product and under no circumstances shall it be liable for consequential, incidental or special damages concerning same.
- All orders are subject to review and approval by MyCubanCigar.com. If you provide us with your email address, confirmation of the transaction will be email to you within 1 business day. In the event that an inadvertent error has been made concerning the listed price of the product. You will be advised and your credit card will not be charged. You must be aged 18 or over to buy any tobacco products.
- All prices subject to change without prior notice. We reserve the right to limit quantities ordered.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
This web site is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the Thawte Authentic Site Seal which will verify the validity of our Thawte Certificate, and our commitment to your security.
If you have any questions about the security at our website, you can send an email to contact@MyCubanCigar.com
MyCubanCigar.com has created this privacy statement in order to demonstrate our firm commitment to protecting your privacy. We will not sell, rent, or distribute your name, e-mail address or other identifiable information to any third party without your consent. Please check back periodically as our privacy policy may change from time to time.
Cookies
MyCubanCigar.com uses a feature of your Internet browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your Web browser places on your computer's hard drive.
MyCubanCigar.com uses cookies to tell us whether you have visited MyCubanCigar.com previously and to help us determine whether you came to MyCubanCigar.com from a particular Internet link or banner advertisement.
Cookies can also be used to help save and retrieve user names and passwords used on our site and information on past purchases and personal preferences. Should you disable the use of cookies on your browser, you will need to re-enter this information whenever you visit our site. MyCubanCigar.com will not and cannot use cookies to retrieve personal information about you from your computer unless you specifically and willingly provide this information.
GETTING IN TOUCH WITH US |
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- Contacting MyCubanCigar.com
- Send Us Your Suggestions
Contact MyCubanCigar.com
Have questions about placing or tracking your order? Need to change or cancel an order? Need help submitting a return?
At MyCubanCigar.com, your satisfaction is our ultimate goal. If you have any questions, please contact our Customer Service Team at any time. We are available from 9am to 6pm (GMT +8), 5 days a week (Monday to Friday) to help you with your questions.
Email: contact@MyCubanCigar.com
Tel: (852) 2116 1901
We will respond to you as soon as possible and always within 24 hours.
Send Us Your Suggestions
Your suggestions help us make your shopping experience the best it can be. Choose a category from the pull-down menu below (so we can get your comments to the right person), and drop us a line. Thank you.
Click here for our suggestions form
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