Return or Exchange Policy
You may cancel your order for whatever reason up to the point that it is shipped. After the order has been shipped you must take delivery and ship the item back to us, please contact us and let us know what item you are returning and the reason of returning.
To be eligible for a return or exchange,
- Please do NOT send your purchase back to the manufacturer.
- All items must be returned within 14 days of receipt as per the distance selling act;
- All items must be returned to us in their original condition;
- All items must be returned in their original packaging complete with any accessories.
- No refund or exchange for gift cards and on-sale items.
If an item from your order is damaged or broken due to our mishandling or wrong delivery, we will be happy to reimburse the cost of returning the item back to us. Otherwise, you are responsible for paying your own shipping costs for returning. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your destination, the time it takes for your exchanged product to reach you may vary
PLEASE NOTE: If the return is caused by you providing the wrong address or no one to collect the parcel within pickup period (according to our local post office/ courier), customer will bear a service charge of US$8. Please contact us for resend or refund within 30 days from the date of return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
If the request is approved, then your refund will be processed, and refund can be made as in-store credit or refund to your form of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund after 14 days, please check with your bank or your credit card company, it takes some processing time before your refund is officially posted
If you’ve done all of this and you still have not received your refund yet, please contact us.
To return your product, you should mail your product to:
Supernet Enterprises Hong Kong Limited
P.O. Box No 60246, Tsat Tsz Mui Post Office, Quarry Bay, Hong Kong
If you are shipping an item over US$100, you should consider using a trackable shipping service or purchasing shipping insurance. It is not guarantee that we could receive your returned item successfully.